Q: Should I buy premium support from my cloud platform provider, in addition to Cascadeo Managed Services?
A: While not mandatory, Cascadeo strongly recommends that clients select the CSP support level that meets their business needs. Cascadeo cannot provide guarantees about CSP support, SLAs, or its own ability to fully support client deployments without this in place. We will help you determine the correct level of paid CSP support for your business upon request, and will review this as part of our quarterly well-architected review process with each client.
Q: Does Cascadeo provide Service Level Agreements (SLAs) for application availability and performance?
A: Infrastructure support and SLAs are the foundation of Cascadeo managed services. For customers who need full-stack operational support, we offer customized solutions. These solutions may include application-layer support and SLAs. Generally speaking, Cascadeo encourages clients to procure paid support and/or managed app hosting from individual application vendors. Contact us for additional details and guidance.