Cloud Services and Products for Finance

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Digital transformation helps financial services organizations improve their customer service experience and attract new clients.

In today’s competitive business environment, financial services organizations need a trusted digital transformation partner. Since the financial services industry is highly regulated to protect consumers, it is crucial that any transition maintains business integrity and involves compliance experts. During the transition process, a customer-centric, clear focus on meeting consumer needs is the priority.

The financial services business sectors, whether banking, insurance, investment, or payment technology organizations, must face the challenges of leveraging cloud-based infrastructures, managing existing IT assets, changing their microservices architecture, improving agility, and reducing IT expense over the long-term. However, due to existing investments in legacy infrastructure, financial services must contend with the reality of working with a concurrent opex and capex model. The answer may lie in streamlining your existing data center, transitioning to the cloud over time, and taking advantage of a multiple cloud strategy. An additional goal includes meeting regulatory requirements so your apps remain available to your current clients while staff is briefed and trained as new regulations emerge.

While financial services companies face similar challenges, each specific sector and business may have requirements that are considerably different. These are usually based upon the differences in the number of clients the company serves, the types of service offering available, and whether services are offered regionally, nationally or globally. The demographics of your organization’s current and expanding customer base must all be considered. Your solution must be customized to address your company’s requirements and the flexibility to change over time.

Digital transformation can assist financial services organizations to improve their customer service experience and attract new clients. It can simplify financial services while removing some of the human error associated with costly mistakes. Artificial Intelligence (AI) now makes it possible to assess an individual income and credit history to determine candidates for lending options without increasing risk. Decisions about credit, payment options, and insurance remittances are made easier for consumers when mobile services are available.

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