Benefits to Clients and Personnel
Any San Jose Water customer, for example, can look up their address to understand the fluoride concentration in their water supply. This uses an API call to AWS and is displayed on the public sjwater.com website.
In terms of employee-facing projects, in addition to enterprise asset management software, Blaauw and his team are working to deploy a GIS application that will be available to employees both in the field and in the office. The goal is a unified experience across devices and locations.
Access to information about water mains, service lines, fire hydrants—information that can be as granular as the size of a pipe, or the year it was installed—is all critical data for San Jose Water to keep the water supply clean, compliant, and reliable. For employees who interact with this data, it increases the ability to provide exceptional customer service and better collaborate with one another, whether that is for new projects, repairs, or advanced troubleshooting.
“We Need Experts.”
“What we have appreciated about Cascadeo is the guidance offered in the best ways to use AWS for our specific use cases,” said Blaauw. “When we engage with a managed service provider, we need experts. We replaced another vendor with Cascadeo, and in addition to bringing technical skills, they also communicate back to us effectively. We continue to gain knowledge just by working with them.”
As part of its commitment to drive innovation and become a cloud first organization, Blaauw said that it’s not just about a particular technology, but also cultural change. “As the company brings on new applications, they might ask me to provision a virtual machine, and I have to ask: is this something we could do instead with AWS?”