Yesterday’s MSP In Today’s Cloud: Doing Us All a Tremendous Disservice​

 

Moving workloads to the cloud is among the most important and challenging initiatives for many companies. Legacy MSPs that have a hardware-first mindset often fail to effectively operate in cloud environments – leading to negative customer outcomes and sometimes reverse migrations off the cloud.

The processes and operational methodologies that made sense in a conventional datacenter are generally unsuitable for cloud environments. In addition, legacy MSP tools, processes, and training are often set up with faulty underlying assumptions that do not fit the deceptively-different cloud environment. Either the MSP fully understands and embraces the new world or it is stuck in the past – at Cascadeo, we want to help you avoid this negative outcome, and offer a few reasons to help you understand why this is true.

How to avoid these issues? Choose a cloud-first MSP who recognizes that these implicit assumptions are fundamentally flawed in today’s world. Simply moving workloads to the cloud, via “lift and shift” or other quick-and-dirty workload migration approaches, will yield poor outcomes because it passes over the golden opportunity to refactor and automate – while promoting the same broken operational processes that we’ve struggled with for decades.

In reality, the cost of a “lift and shift” is often the same (or greater) than doing a migration correctly the first time around. The notion that a quick and dirty migration is better, faster, or cheaper has been thoroughly disproven by real world customer experience and market data. Cascadeo strongly advocates for an automation-first approach to cloud migrations and works to educate our customers about the many reasons why this is necessary as part of our engagement model. In fact, Cascadeo will generally refuse to do “lift and shift” unless we believe that it is in the best interests of our client and have fully educated them of the risk and technical debt that they assume by kicking the can down the road in this manner.

In our next blog post on this subject, we’ll arm you with a list of questions to ask potential MSPs. This will help you evaluate whether you’re talking to a legacy MSP or one who is truly cloud-first and can help you to be successful on an ongoing basis.