CASCADEO
2020 MSP of the YEAR

Cascadeo is a globally unique managed services provider. Cascadeo’s roots are in the independent ISP and hosting industry, dating back to the early 1990s.  The founding philosophy behind Cascadeo was simple: Someone has to represent the customer.  Most MSPs represent software vendors, cloud providers, and derive revenue from sources other than client representation.  Cascadeo is unique in that we are vendor-neutral and entirely customer-focused.

Founded fourteen years ago in Seattle, the company initially provided managed hosting in a physical datacenter environment.  Cascadeo was one of the earliest adopters of AWS EC2 and migrated its hosting customers to the platform, going “all in” on cloud from the very beginning.  The company is one of only a handful of boutique Premier Partners to AWS and GCP globally.   Today, Cascadeo is an established thought leader in the MSP space, serving clients around the world 24×7 with a combination of expert human and proprietary intellectual property.

Forbes Magazine recognized cascadeo.io, the company’s unique software platform, upon its unveiling at AWS re:Invent 2018.  AWS highlighted the technology in a customer success story on its website.  The independent auditor (ISSI) used by AWS to audit Cascadeo and other MSP partners cited cascadeo.io in their report to Amazon.  

Cascadeo aims to be the employer of choice for the best technical talent.  As a smaller entity, it does not attempt to win employee loyalty by outbidding large companies – instead, we win on merit.  We provide unlimited paid time off, excellent pay, first-class benefits, and actively build employee skills through training and certification.  We promote from within, often bringing in undergraduate talent through our internship programs, and pride ourselves in exceptional retention.  Many of the people at Cascadeo have been with the company for over a decade, and the founder of the company serves as its president.

The cascadeo.io platform is unique intellectual property, solving many of the most challenging problems associated with being a managed services provider.  Key capabilities of Cascadeo’s platform include:

• SaaS-style self-service onboarding same day
• Zero-cost, contract-free use of our platform even for non-customers
• AI-Assisted Alerting / Ticketing – We often detect issues minutes or hours before they become outages
• Predictive Analytics Framework built on AWS platform technologies
• Automated API Integrations with popular services including AWS, GCP, Azure, Slack, Zenoss, and Zendesk
• Programmatic Discovery and Onboarding of Monitored and Managed Assets