Freeing up key personnel and increasing productivity

We’re up all night anyway, so why not let us handle your 24x7x365 monitoring, escalations, event research, and remediation? We work as an extension of your team, using your tools and processes, to continuously monitor alerting dashboards, open trouble tickets, call your onsite team, remediate and troubleshoot issues as required, and generally get IT done right. Our advanced Network Operating Center (NOC) is staffed with engineers who are experienced on all common monitoring platforms, as well as Professional Services Automation (PSA) and help desk tools like ConnectWise and Autotask. Cascadeo offers:

• Alert monitoring
• Alert validation
• Anti-virus updates and reports
• Disk defragmentation
• Event ID correlation
• Backup job monitoring
• Vendor phone support
• Template monitoring
• New customer on-boarding
• Opening trouble tickets
• Patch installations and reports
• Server restarts
• Simple Network Management Protocol/management information database (SNMP/MIB) research